Shipping policy

1. Shipping Destination

We ship to all 50 US states, including Alaska and Hawaii. At this time, we do not ship to US territories such as Puerto Rico, Guam, or the US Virgin Islands, nor do we ship to APO/FPO military addresses or any international destination.


If you are unsure whether we deliver to your location, please contact us before placing your order and we will confirm availability.


2. Shipping Costs

Shipping is free on all orders, with no minimum purchase required. The price you see at checkout is the price you pay. There are no hidden shipping fees, fuel surcharges, or handling charges added to any order.


3. Order Processing Time

Orders are processed on business days, which are Monday through Friday, excluding US federal holidays. Processing begins after your payment has been successfully confirmed.


Processing time: 1 to 3 business days from the date of payment confirmation.


Order cutoff time: Orders placed before 2:00 PM EST on a business day will begin processing that same day. Orders placed after 2:00 PM EST, on a Saturday, Sunday, or on a US federal holiday will begin processing on the next available business day.

Once your order has been processed and handed off to the carrier, you will receive a shipping confirmation email with your tracking number.


4. Estimated Delivery Time

After your order is dispatched, the estimated delivery timeframes are as follows:

  • Transit time: 3 to 5 business days from the date of dispatch
  • Total estimated delivery: 4 to 8 business days from the date your order is placed


These timeframes are estimates based on typical carrier performance and are not guaranteed delivery dates. Actual delivery times may vary depending on your location within the United States, carrier workload, and other factors outside our control.


We do not offer guaranteed delivery dates or expedited shipping options at this time. If your order has not arrived within the estimated timeframe and your tracking information has not been updated, please contact us and we will look into it.


5. Shipping Carriers

We ship using one or more of the following carriers depending on your location, package size, and availability at the time of dispatch:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL


The carrier assigned to your order is selected at the time of fulfillment. We do not currently offer carrier preference selection at checkout. If you have a specific concern about your carrier, please contact us after placing your order and we will do our best to accommodate your request, though this cannot be guaranteed.


6. Order Tracking & Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email at the email address provided during checkout. This email will include your tracking number and a link to track your shipment in real time.


Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active on the carrier's website. If your tracking number is not showing any updates after 48 hours, please contact us so we can investigate.


It is your responsibility to ensure that the email address provided at checkout is accurate. We are not responsible for missed shipping notifications due to an incorrect email address or spam filters.


7. Delays & Exceptions

While we make every effort to get your order to you within the estimated timeframe, certain situations can cause delays that are outside our control. These include:

  • Severe weather conditions or natural disasters affecting carrier operations
  • High-volume shipping periods such as Black Friday, Cyber Monday, Christmas, and other major holidays
  • Carrier service disruptions, staffing shortages, or logistical backlogs
  • Incorrect or incomplete shipping address provided by the customer
  • Customs or regulatory holds, if applicable


In compliance with FTC guidelines, if your order is significantly delayed and we are unable to ship within the originally communicated timeframe, we will notify you by email with an updated shipping estimate. You will have the option to wait for the revised delivery date or cancel your order for a full refund.


We do not guarantee specific delivery dates. Estimated delivery windows are based on typical carrier performance and are provided for planning purposes only.


8. Lost, Damaged & Stolen Packages

Lost Packages: If your tracking information shows that your package has not moved for more than 5 consecutive business days, or if your order is significantly overdue with no delivery confirmation, please contact us within 7 days of the expected delivery date. We will open an investigation with the carrier on your behalf.


Depending on the outcome of the investigation, we will offer a replacement shipment or store credit at our discretion. We are not able to offer refunds or replacements for packages that are confirmed as delivered by the carrier to the address provided at checkout.


Damaged Packages: If your order arrives with visible damage to the packaging or the product inside, please do not discard the packaging. Contact us within 7 days of delivery at support@2mattressmen.com with photos of the damaged item and packaging. We will review the situation and work with you on a resolution, which may include a replacement or store credit.


Stolen Packages: If your tracking shows the package as delivered but you did not receive it, we recommend first checking with neighbors and any secure package drop-off locations at your address. If the package is still not found, contact us within 7 days of the marked delivery date. We will do our best to assist, but we are not liable for packages that have been confirmed as delivered to the correct address and subsequently stolen. We encourage customers to use a secure delivery location when possible.


9. Incorrect Address & Returned Packages

It is your responsibility to provide a complete and accurate shipping address at the time of checkout. Please double-check your address before submitting your order, as we begin processing orders quickly and may not be able to make changes once an order is in progress.


Incorrect Address Provided by Customer: If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you by email within 2 business days of receiving the returned package. You will have 7 business days to respond with a corrected address. If we do not receive a response within that window, your order will be cancelled and a refund will be issued minus any carrier fees incurred for the returned shipment.


Re-shipping Costs: If you would like us to resend your order to a corrected address, re-shipping costs will be your responsibility and must be paid before we re-dispatch the package.


Address Change Requests After Dispatch: Once a package has been handed to the carrier, we cannot guarantee that an address change can be made. If you notice an error in your shipping address after dispatch, contact us immediately at support@2mattressmen.com and we will attempt to request an address correction with the carrier, though this is subject to the carrier's policies and availability.


10. International Shipping

At this time, 2 Mattress Men ships within the United States only. We do not offer international shipping to any country outside the US. If you are located outside the United States and wish to place an order, please contact us at support@2mattressmen.com to discuss available options, though we cannot guarantee fulfillment for international addresses.


11. Contact Us

If you have any questions about your shipment, tracking information, or any of the policies described above, please reach out to our support team. We respond to all inquiries within 1 to 2 business days.


2 Mattress Men

Website: https://www.2mattressmen.com
Email: support@2mattressmen.com
Phone: +1 (570) 822-8040
Address: 788 Kidder St, Wilkes-Barre, PA 18702, USA
Business Hours: Monday through Friday, 10:00 AM to 8:00 PM EST